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Collaboration & Support

This page include all important information on how we collaborate with our partners. Details will be explained during the onboarding meetings.


If you have questions, please contact us over the Support Platform. Customers with an active agreement are allowed to create tickets on the support platform.

If you have general questions you can contact us at

Platform availability

The general platform availability is visible on the status page. If there is a major incident we will post a message there and you can subscribe to these messages.

New Features and releases

On the coming soon page some of the planned features are listed. If you have suggestions or features which are not ready yet please contact us. We're happy for any feedback.

On the known bugs page all the currently active bugs were listed. This page will be updated daily.

We release weekly on Thursday night to the Test environment and Monday night to the Production environment individual services. Automatically generated release notes are available in the DevOps / Releases section e.g. for the Infocenter-v2.

Platform and service setup

If you are a new partner or if you are interested in our services then contact us via e-mail and we'll schedule a meeting with you to coordinate the next steps.