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Errors

In case of an error order item moves to Error status. Order item has 'orderItemStatusText' which contains user friendly error text and 'errorCode' that can help developer react to error properly.

Error code consist of 6 digits and built by next schema:

Digits Description
x----- Error type
1 - Error during execution
2 - Validation error
3 - Validation warning
4 - Validation info
-xx--- Partner code
11 - Shared
12 - SBB
13 - Nova
14 - Shopify
15 - Tomas
16 - E-Liberty
---x-- Service type
----xx Error identifier

Errors

Code Message
111101 Not supported product supplier
111102 Error during fulfillment
111501 Error during updating an order
111201 Error during pre-fulfillment
111202 Offer bundle expired and cannot be automatically updated
111701 Error during cancelation
112101 There was an error in getting of sbb tickets process
112702 Error during cancelation of the SBB ticket
113101 There was an error in getting of nova tickets process
113102 Error during Nova fulfillment of the order-item
114101 There was an error in placement Shopify order
114102 Error during Shopify fulfillment of the order-item
115101 There was an error in getting of Tomas tickets process
115102 Tomas session is expired
116101 Error during fulfillment of the order-item
116201 Error during pre-fulfillment of the order-item
112201 Error during pre-fulfillment of the order-item
115201 Error during pre-fulfillment of the order-item
114201 Error during pre-fulfillment of the order-item
114202 Error during pre-fulfillment of the order-item
216201 Select an offer for the order item
212201 Select an offer for the order item
212202 Traveler id is not unique
215201 Select an offer for the order item
215202 There are no offers for ordered items
211301 There is no shipping to the provided country
211302 There is no shipping method for selected order items
212401 SBB item fields validation
212402 SBB traveler fields validation
211501 Partner consumed services doesn't contain required service
211502 Price list for product cannot be empty
211503 Some additional properties were removed
214501 No price configured for the following product-traveler age combination
211501 This item cannot be ordered due to incorrect or missing data
211502 Product can be ordered with offer only
211503 Selected offer not found
211504 The offer bundle has already been used on another order item. Order item with same offer bundle cannot be saved
211505 Selected offer expired
211506 Travelers count must be equal to number of travelers defined
211507 Travelers of order item should correspond to travelers of the offer
211305 Order status in not applicable
211306 No product variant matching the specified options could be found
211307 This action for selected product is not supported
211601 Your order cannot be deleted. (order not in state to delete)
211308 Your order cannot be deleted. (order not in state to delete)
211309 The payment process of your order cannot be initialized. Please update the current order or create a new one. (Order not in state to init payment)
216202 Error during reservation of the order-item
212203 Error during reservation of the order-item
215203 Error during reservation of the order-item
216203 Price of the offer is different from Amount of the order-item
212204 Price of the offer is different from Amount of the order-item
216204 The field is required
211311 The field is required
211508 Travelers list cannot be empty
211602 Selected offer expired
211603 Your order cannot be processed any further. Please create a new order. (order not in correct state to move it)
211604 InitPaymentDataRequest wasn't valid
211605 Error while processing payment
211606 An error occurred while processing the order. If it occurs repeatedly, please contact support
211607 Order is not in state to be canceled
211310 This string is not allowed
211312 The field must be less than 'limit value'
211313 The field must be more than 'limit value'
211314 Selected offer expired
311501 Travelers cannot be added
311301 Payment was already initialized
311303 Select an offer for the order item
311601 Term with code wasn't accepted by user
411501 Order item number duplicate. Order item number was replaced with another one
411502 Order item number has wrong format. Order item number was replaced with another one

Last update: May 31, 2022 10:14:31