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Get the tickets.

E-Mail to the customer/guest

Successfully finishing the fulfillment stage, triggers the issuing of the tickets and the server sends an e-mail to the customer which contains related the information.

Polling the order

The client can poll the order and can check its status.



The order is ready to get tickets if it has reached orderStatus = Delivered or Fulfilled (which is passed Delivered)

Delivered: the order holds information about all ticket including the URL to directly accessing it (ticketToken) and the qr-code (qrCodeToken).
Fulfilled: in addition to delivered, in this state the mail to the guest and the update to connected CRMs is done as well.

Get the ticket from the profile

After the fulfillment of the order the ticket is saved in the profile of the guest. It can be accessed and downloaded using the profile service endpoints

Get all tickets of an order as json download

After the fulfillment of the order all data needed to display the tickets in the App (the same information like on the pdf ticket) can be downloaded as json without authentication.
The url is passed to the mail (orderToken property) so a link can be placed in the mail to call the app and pass the download url.

Dataformat see Orderinfo download

download order tickets sample

    "orderNumber": "20-107699",
    "orderDate": "2020-12-10T20:13:51.9800292+00:00",
    "@id": "",
    "customer": {
        "email": "",
        "familyName": "Eggenberger",
        "givenName": "Christian",
        "gender": "Male",
        "birthDate": "1967-12-07T00:00:00"
    "orderStatus": "Fulfilled",
    "priceCurrency": "CHF",
    "totalAmount": 27.0,
    "totalAmountCHF": 27.0,
    "mailBodyToken": "",
    "language": "de",
    "ticket": [
            "name": "SBB - ZVV Zürich Card 24 Stunden",
            "orderNumber": "20-107699",
            "orderItemNumber": "20-107699-1",
            "product": {
                "@id": "",
                "identifier": "SBB_zurichcard24"
            "additionalType": "e-ticket",
            "ticketNumber": "640374080",
            "ticketTokenId": "256754788543",
            "bookingNumber": "640374080",
            "ticketToken": "",
            "qrCodeToken": "",
            "htmlToken": "",
            "dateIssued": "2020-12-10T20:14:32.4031913+00:00",
            "priceCurrency": "CHF",
            "totalPrice": 27.0,
            "underName": {
                "givenName": "SBB",
                "familyName": "Tester",
                "birthDate": "1967-12-07T00:00:00"
            "validFrom": "2020-12-29T09:00:00+00:00",
            "validUntil": "2020-12-29T09:00:00+00:00"
    "errorTicket": [
            "name": "ZVV Zürich Card 24h",
            "underName": {
                "givenName": "## failure ##",
                "familyName": "Problem",
                "birthDate": "2001-02-18T00:00:00"
            "validFrom": "2020-02-22T05:15:00+00:00",
            "orderItemNumber": "20-100145-2"

Last update: December 2, 2021 16:32:19